OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
134 ratings and 86 comments received in the last 90 days.
18 March 2025
Always good after sales service, including servicing.
15 March 2025
All was as they said it would be
13 March 2025
Felt very welcome and comfortable. Friendly atmosphere. James took the time to go over everything and show me everything I needed to know before driving the car away.
12 March 2025
Always receive an excellent service from Group 1 Mini at Hindhead, particularly James. Everything was clearly explained and the process very smooth. It was a pleasure to purchase another new car from James and Group 1 Mini, Hindhead.
10 March 2025
Staff were really helpful and friendly.
09 March 2025
The staff made an effort and did their jobs using a friendly and professional approach.
05 March 2025
Toby is a superstar and made the whole experience enjoyable rather than stressful
02 March 2025
They never let you down.
18 February 2025
James was always so helpful and knowledgeable.
17 March 2025
It was easy and I was kept informed.
17 March 2025
The works completed without issue. The staff kept me updated.
17 March 2025
Additional work carried out without booking in, prior to mot on same day. Also mot completed earlier than booked, which was great as I could go home. Work space also available, so no disruption to my work day.
17 March 2025
Always very efficient in updating status of work being carried out
15 March 2025
See above. I also love the brilliant communication before, during and afterwards.
11 March 2025
Friendly manner
09 March 2025
Again super easy when I had work that day, so it was really efficient when sorting a courtesy car through to picking my car up at the end of the day.
08 March 2025
Appointment date was found for me that fitted in with my plans
08 March 2025
Hannah was excellent
05 March 2025
Online is one thing .. personal service for a big decision is another - I get great service and respect from James at Hindhead
20 March 2025
All queries dealt with very promptly